Okanagan Panorama

Conflict Management

Conflict Management

Having worked as a Registered Nurse in the healthcare field for close to fourty years and in several other fields, Rae has developed an interest in the subject of Workplace Conflict Resolution. We spend much of our waking hours at work and if there is interpersonal conflict in our work setting ... let's face it ... it can be absolute Hell. 

Rae has written a downloadable e-book entitled PROtect Yourself!PROtect Yourself! Violence Prevention for Healthcare Workers. In addition, he has written articles that provide sage advice on dealing with workplace conflict and workplace bullies.  

This section also includes articles and info on crisis management. 

Enjoy the articles and feel free to comment. Keep the discussion going.

PROtect Yourself: Empowering Tips & Techniques for Personal Safety: A Practical Violence Prevention Manual for Healthcare Workers by Rae A. Stonehouse  Available as a downloadable e-book.

This chapter is an excerpt from PROtect Yourself Now!PROtect Yourself Now!Violence Prevention for Healthcare Workers and is intended to raise your awareness and leave you with a sense of hope. We don't have to put up with bullies anymore.

As I sit here at the keyboard writing this chapter I'm finding it interesting, if not somewhat depressing, reflecting on the number of incidents throughout my career where I have come up against a bully. There always seems to be another around the corner!

Calley provides an enlightening story of the pressures she experienced in starting to work in a dysfunctional workplace. Names have been changed to protect the guilty.

Canadian Thistle or Klingon Death Plant: A Gardener’s Approach to Managing Workplace Conflict by Rae Stonehouse, Okanagan-based Author, Speaker, Speech/Presentations Coach, Power Networker & Toastmaster Extraordinaire.

As an avid gardener throughout my adult life I have enjoyed the anticipation of watching a plant progress through its yearly life cycle. Most of our cultivated garden plants have a characteristic or trait that endears itself to us. The fragrance and vivid colours of the rose and lavender families, the first signs of life every spring as the croci break their heads through the sun heated soil and even the pesky dandelion have a beauty of their own. We desire them in our gardens for the sense of beauty of Mother Nature that they bring and to fuel our desire to feel good about the good things in life. But what about those plants that have a rugged, dangerous beauty to them? Do they also have a revered place in our garden?

Take for instance the Canadian Thistle, a plant that wears its own armor and protects itself to the death. Protecting itself from gardener’s hoes I would imagine. Left to their own design these majestic, yet aggressive plants will try to take over the world.

I had one of these entities in my front garden that I had apparently missed removing on an earlier weeding. Standing about 30 inches tall it was well on its way to developing its arsenal of spikes and thistle pods to take on the world. I decided to let the plant continue on its life’s journey. That was a moment in time that I would really have liked to have the option of having a “do over.”

Only a Fool by Rae Stonehouse, Okanagan-based Author, Speaker, Speech/Presentations Coach, Power Networker & Toastmaster Extraordinaire.

A recent posting to a local Facebook page by Kenn Dixon, a local Law of Attraction (LOA) Practitioner, resonated with me. “Only a fool trips on what is behind him.”

As a believer in the LOA myself, my first reactions were “that is so true!” The past is gone and can’t be relived or regained. This can be a hard lesson for many people to learn. As a registered nurse working in the mental health field for over 30 years I have seen over and over again where people do just that. They spend their life looking in their rear view mirror. “Caution, objects in the rear view mirror may appear larger than they actually are!”

CRISIS. WHAT CRISIS? by Rae Stonehouse, Okanagan-based Author, Speaker, Speech/Presentations Coach, Power Networker & Toastmaster Extraordinaire.


What is a Crisis?

Crisis results from stress and tension in a person’s life. Stress is the element in crisis development. As stress mounts to unusual proportions and the individual’s coping skills become increasingly ineffective, the potential for crisis occurs.

The Nature of Crises

A crisis overrides an individual’s normal psychological and biological coping mechanisms. Several features of critical incidents account for the overwhelming and bewildering nature of a crisis. As people grow and develop, they continually meet new demands. These demands could be intellectual, employment‑related, economic, or rooted in relationships with other people. Individuals meet these demands and practice resolving them so often that they form coping mechanisms, or “cognitive maps,” to deal with them. These maps assist people who face a potential problem to categorize it, determine the resources needed to overcome it, choose a solution, and set a goal for the problem’s resolution.