Okanagan Panorama

Thursday, 30 August 2018 10:16

Kelowna City Hall: Officious & Unapologetic … Business as Usual?

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Velrose Dr v2This is an announcement advising all my friends, relatives and connections that my family and I will be moving from our home of 16 years to our new location of … well … exactly the same location!

File this one under ‘Absolutely Ridiculous.’

Last week I received a registered letter from the City of Kelowna.


Dear owner,

Re: Road name for Plan: 24835, Lot: 12, Civic Address: 1221 Velrose Rd

It has come to our attention that the properties on this street are being designated as

Velrose Dr. As the registered owner of the property listed above, you are hereby

advised that the legal road name is Velrose Rd. Your house number will not change.

By way of email, Emergency Services (911) and all service agencies listed below will be

using the changed street name of Velrose Rd and this road name change is effective

September 12, 2018. It is now your responsibility to notify all tenants and other agencies


It is customary for Canada Post to deliver under both addresses for a period of twelve

months. Please contact Canada Post at 1-800-267-1177 regarding the change of address

vouchers and any additional questions on mail delivery.

Should you have any questions regarding this matter please contact Lauren Moore direct

at 250-469-8644 or This email address is being protected from spambots. You need JavaScript enabled to view it.


Lauren Moore

Development Services – Addressing


Note the fact that I was invited to contact Ms. Moore.

Attention: Lauren Moore:

Re:  Road Name for Plan: 24835, Lot: 12, Civic Address: 1221 Velrose Road [formerly Velrose Drive]

I am in receipt of your registered letter notifying me of the City of Kelowna’s announcement of our road name change.

Firstly, thank you for ruining my morning!

Your letter contains bureaucratic BS.

The subdivision is likely over 40 years old. Are you telling me that City Hall just woke up and figured out that they have been sending us tax assessments for the wrong properties for years? And that they have spending money over the years for erroneous road signs?

The biggest omission on your officious letter is a lack of apology or responsibility for City Hall’s role in this matter. Where is the “we are really sorry for this inconvenience.” Or “these things happen, we are doing our best …” Or even a “we understand and are sorry for the inconvenience that this will likely cause you…”

Where is the due process? What ever happened to the process of contacting all people involved and providing an opportunity for public discussion.

At the risk of stating what to many may seem the obvious solution, could you please explain to me why the City of Kelowna is not able to make the necessary legal changes at your end, rather than inconveniencing a group of neighbors without their input?

I await your response.


Owner: Rae Stonehouse

CC: Kelowna City Council


Auto reply from City Hall:

Thank you for your email. Your comments will be forwarded to Mayor Basran and Council for their information between the hours of 8am and 4pm, Monday to Friday, not including holidays. If your email requires further response it will be investigated and a more detailed response will be forthcoming. All written and email correspondence addressed to Mayor and Council become public documents once received by the City. For individual councillor contact information, please visit here.

Please note: If your email relates to a development item that has been the subject of a Public Hearing, which has already closed, Council is unable to receive further input and your message will not be forwarded.


No response from Ms. Moore.


Response from Mayor Basran:

Dear Rae,

Thank you for your correspondence. It has been shared with City Council.

I have spoken to our planning department manager for more information. It was identified that the suffix ‘Drive’ was appearing inconsistently in different City systems. When staff checked the original subdivision plan to determine the correct suffix, it was determined that the suffix used on the street sign and existing addresses is incorrect. Staff initiated the minor change by notifying property owners, Canada Post and relevant utility companies.

I understand the change is inconvenient for property owners but this is something staff do on occasion to correct historical errors or inaccuracies.

Sincerely on behalf of City Council,

Colin Basran


Kudos for Mayor Basran for getting back to me. He recognizes that it is inconvenient for property owners.

Hmmm, perhaps Mayor Basran has a different definition of inconvenient. As I see it, I have to send out some 35 notifications to different organizations/ businesses etc. advising them of my move to my new, former address. It means having to reprint my business cards, as they are no longer accurate. It means the other three adults in my household also have to make similar notifications.

This takes time and effort. No Mayor Basran, this is not an inconvenience … it is a pain in the ass!

Please add to Kelowna City Hall Public Documents.

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Rae Stonehouse

Author Bio:

Rae A. Stonehouse is a Canadian born author & speaker. His professional career as a Registered Nurse working predominantly in psychiatry/mental health, has spanned four decades.

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