Okanagan Panorama

What is the importance of personal and impersonal communication?

Written by

As originally answered on Quora.com ... 

discussion between two 3d charactersThanks for an interesting question. I have always thought of communication in terms of being interpersonal or non-interpersonal i.e. to everybody but nobody specific, not in terms of personal or impersonal.  

BusinessDictionary.com defines impersonal communication as follows:

A type of communicationor interaction that is based specifically on socialroles, such as communication between asales representativeand apotential customer. The manner of communication is informal andsuperficial,coveringtopicsnecessary to instigate asaleor similar transaction.

They are providing a business-related definition, as they are business focussed. However, even if we aren’t in business, we are exposed to numerous personal and impersonal communications, throughout our day.

Personal communication, more commonly known as interpersonal communication, applies to the conversations that we have with other people. This could be to one other person, or to a large group of people. Talking to your dog would not be considered interpersonal. Unless you are Dr. Doolittle, your dog doesn’t usually talk back to you.

So back to the question, what is the importance of personal communication … its how we communicate with the rest of the people in our world. Its how we express our wants, beliefs and desires. It keeps us from going crazy. Even shy introverts need some interpersonal communication to help keep their sanity. I’m not sure about hermits though. I’ve never met one.

As for impersonal communication, we are likely exposed to it numerous times per day. If we are at a store, considering a purchase, a sales person would likely speak to us impersonally. A pesky telemarketer, phoning us at supper time with a fantastic offer that we have to act upon in the next five minutes, is also speaking to us impersonally. They may have called us by our name, sometimes even our first name, but they are following a script. Since they don’t know us and unlikely ever to meet us, it can be argued that they haven’t earned the right to speak to us personally.

Many speakers/presenters deliver their content to their audience, impersonally. The skilled and experienced ones craft and deliver their content as if they were having a personal conversation with each individual of the audience.

In conclusion, what is the importance of personal and impersonal communication? To be successful in communicating with the rest of the world you need to recognize when each of the styles are being utilized and proficient in responding in the appropriate manner. I have seen numerous incidence of people providing TMI (too much information) when it is not recommended or appropriate.

Thanks again for your question!

 

Rae Stonehouse

Author Bio:

Rae A. Stonehouse is a Canadian born author & speaker. His professional career as a Registered Nurse working predominantly in psychiatry/mental health, has spanned four decades.

Rae has embraced the principal of CANI (Constant and Never-ending Improvement) as promoted by thought leaders such as Tony Robbins and brings that philosophy to each of his publications and presentations.

Rae has dedicated the latter segment of his journey through life to overcoming his personal inhibitions. As a 27+ year member of Toastmasters International he has systematically built his self-confidence and communicating ability. He is passionate about sharing his lessons with his readers and listeners. His publications thus far are of the personal/professional self-help, self-improvement genre and systematically offer valuable sage advice on a specific topic.

His writing style can be described as being conversational. As an author Rae strives to have a one-to-one conversation with each of his readers, very much like having your own personal self-development coach. Rae is known for having a wry sense of humour that features in his publications.

 

Author of Self-Help Downloadable E-Books, paperbacks and on-line courses:

 

Power Networking for Shy PeoplePower Networking for Shy People: How to Network Like a Pro

52 Power Networking Tips: How to Network Like a Pro

PROtect Yourself Now!PROtect Yourself Now! Violence Prevention for Healthcare Workers

The Savvy Emcee: How to be a Dynamic Master of Ceremonies.

Power of Promotion: On-line Marketing for Toastmasters Club Growth

You're Hired! Job Search Strategies That Work: Available as an easily downloadable e-book or as an on-line e-course.

You're Hired! Resume Tactics: Job Search Strategies That Work

Job Interview Preparation: Job Search Strategies That Work

Leveraging Your Network: Job Search Strategies That Work

You're Hired! Power Tactics: Job Search Strategies That Work

You're Hired! Job Searching Success Tips List

Working With Words: Adding Life to Your Oral Presentations

Blow Your Own Horn! Personal Branding for Business Professionals

Make it Safe! A Family Caregiver's Home Safety Assessment Guide for Supporting Elders@Home

 

Phone Rae 250-451-6564 or info@raestonehouse.com

Rae’s social … are you?

Twitter: http://twitter.com/RaeStonehousehttp://twitter.com/RaeStonehouse

Linkedin? Rae is http://www.linkedin.com/in/raestonehousehttp://www.linkedin.com/in/raestonehouse

Copyright 2018- 2021 Rae A. Stonehouse.

The above document may be freely copied and distributed as long as the author’s name and contact info remain attached.

 

To learn more about Rae A. Stonehouse, visit the Wonderful World of Rae Stonehouse at https://raestonehouse.com.